Damaged & DOA Plant Policy
We understand how disappointing it can be to receive a plant that has experienced problems during shipping. Because plants are living products, we review these situations individually and work with customers to find a fair resolution whenever possible.
Contact Us Within 24 Hours
Any claim involving a plant that arrives severely damaged or deceased must be submitted in writing by email within 24 hours of delivery.
Requests submitted after this timeframe may not be eligible for a refund, replacement, store credit, or other resolution.
Photos and/or Video Are Required
Please provide clear photographs and/or video showing:
- The plant
- The shipping box
- The packaging
- Any visible damage
- The shipping label
- Any other relevant details
Please keep the original packaging until your claim has been reviewed.
Case-by-Case Review
Every plant and shipping situation is different.
Submitting a claim does not automatically guarantee a refund or replacement.
After reviewing the information provided, Beginner’s Botany may offer a refund, replacement, store credit, partial refund, care assistance, or another appropriate resolution.
Shipping Stress
Minor shipping stress does not automatically qualify as a DOA claim.
Plants may arrive with drooping, minor leaf damage, yellowing, or other temporary changes in appearance.
We may recommend allowing the plant time to acclimate before determining whether there is a more serious issue.
Customer Responsibility
Once a plant has been delivered, the customer is responsible for providing appropriate care and environmental conditions.
We cannot guarantee a plant's continued health after delivery because growing conditions vary from home to home.