FAQs

Frequently Asked Questions


How long will my order take to arrive?


Processing and shipping times can vary. Please see our Shipping & Delivery Policy for current information. Shipping estimates are not guaranteed delivery dates.


Will my plant look exactly like the picture?


Not necessarily! Plants are living things, and each one is unique. Size, color, leaf shape, growth pattern, and overall appearance can vary.


Product photographs are intended to provide a general representation of the plant.


What if my plant looks sad when it arrives?


Don't panic! Shipping can be stressful for plants.


Some drooping, minor leaf damage, or changes in appearance can be normal after transportation. Give your plant time to acclimate and follow its care instructions.


What if my plant arrives damaged?


Take clear photographs and/or video of the plant, packaging, box, and shipping label and contact us by email within 24 hours of delivery.


All claims are reviewed on a case-by-case basis.


What if my plant arrives dead?


Contact us within 24 hours of delivery with clear photographs and/or video. We will review the situation and determine the appropriate resolution.


Can I return my plant?


Plant returns and refunds are handled on a case-by-case basis. Please review our Plant Return & Refund Policy before sending anything back.


Do not send a plant back without receiving return instructions from us.


Can I cancel my order?


Contact us as soon as possible. Cancellation may not be possible once an order has entered processing, fulfillment, or shipping.


Where are your plants shipped from?


Some plants may be fulfilled and shipped directly by one of our plant-growing or fulfillment partners.


Do you guarantee plant health?


We take care in providing healthy plants and packaging them appropriately for shipment. However, once a plant is delivered, its continued health depends on its environment and care.


I have a question about caring for my plant. Can you help?


Absolutely! Beginner's Botany is here to help make plant ownership less intimidating. Contact us and we'll do our best to point you in the right direction.


How can I contact you?


You can reach us at:  


Email: beginnersbotany@gmail.com

 

Frequently Asked Questions


How long will my order take to arrive?


Processing and shipping times can vary. Please see our Shipping & Delivery Policy for current information. Shipping estimates are not guaranteed delivery dates.


Will my plant look exactly like the picture?


Not necessarily! Plants are living things, and each one is unique. Size, color, leaf shape, growth pattern, and overall appearance can vary.


Product photographs are intended to provide a general representation of the plant.


What if my plant looks sad when it arrives?


Don't panic! Shipping can be stressful for plants.


Some drooping, minor leaf damage, or changes in appearance can be normal after transportation. Give your plant time to acclimate and follow its care instructions.


What if my plant arrives damaged?


Take clear photographs and/or video of the plant, packaging, box, and shipping label and contact us by email within 24 hours of delivery.


All claims are reviewed on a case-by-case basis.


What if my plant arrives dead?


Contact us within 24 hours of delivery with clear photographs and/or video. We will review the situation and determine the appropriate resolution.


Can I return my plant?


Plant returns and refunds are handled on a case-by-case basis. Please review our Plant Return & Refund Policy before sending anything back.


Do not send a plant back without receiving return instructions from us.


Can I cancel my order?


Contact us as soon as possible. Cancellation may not be possible once an order has entered processing, fulfillment, or shipping.


Where are your plants shipped from?


Some plants may be fulfilled and shipped directly by one of our plant-growing or fulfillment partners.


Do you guarantee plant health?


We take care in providing healthy plants and packaging them appropriately for shipment. However, once a plant is delivered, its continued health depends on its environment and care.


I have a question about caring for my plant. Can you help?


Absolutely! Beginner's Botany is here to help make plant ownership less intimidating. Contact us and we'll do our best to point you in the right direction.


How can I contact you?


You can reach us at:  


Email: beginnersbotany@gmail.com