Plant Return & Refund Policy
Because plants are living products, all plant-related return and refund requests are handled on a case-by-case basis.
We want every customer to be happy with their purchase and will do our best to work with you when an issue occurs.
24-Hour Notification Requirement
Any request for a return, refund, replacement, or other resolution regarding a plant must be submitted in writing via email within 24 hours of the package being delivered.
Requests submitted after the 24-hour period may not be eligible for a refund, return, replacement, or other resolution.
Photos & Video Required
To help us properly evaluate your request, clear photographs and/or video must be provided with your written request.
Please include photos and/or video showing:
- The plant as it arrived
- The packaging and shipping box
- Any visible damage
- The shipping label, when applicable
- Any other details that help demonstrate the issue
We may request additional photographs or video if necessary.
Case-by-Case Review
Every situation is different. All return and refund requests will be reviewed individually based on the circumstances, condition of the plant, shipping conditions, documentation provided, and other relevant factors.
Submitting a request does not automatically guarantee a refund, replacement, return, or store credit.
If a resolution is approved, we will provide instructions for the next steps.
Shipping Damage
If a plant arrives damaged, please document the condition of the package and plant before making significant changes to the packaging or plant whenever possible.
Please contact us within the required 24-hour period so we can determine the best course of action.
Plant Stress After Shipping
Plants may experience temporary stress during shipping. Drooping, minor leaf damage, yellowing, or other changes in appearance can occur as a result of transportation and acclimation.
These conditions do not automatically qualify for a refund or replacement.
We recommend giving your plant appropriate time and care to acclimate to its new environment.
Customer Responsibility
Once a plant has been delivered, proper care and environmental conditions become the customer's responsibility. We cannot guarantee the continued health of a plant after delivery due to differences in lighting, temperature, humidity, watering, soil, pests, and other growing conditions.
Final Determination
We reserve the right to determine the appropriate resolution for each individual situation. Possible resolutions may include, but are not limited to, a refund, replacement, store credit, partial refund, or no refund.
Our goal is always to find a fair and reasonable solution whenever possible.
By purchasing a live plant from our shop, you acknowledge and agree to this Plant Return & Refund Policy.